Cancellation and Refund Policy

Once an order is confirmed, KERINCAER will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our beloved customers to find an amicable solution that is fair to all parties. 

In case of a Damaged product 

  • KERINCAER needs to be notified of the damaged product within 1 Hour from the delivery time & product opened via email to bcl.kerincare@gmail.com or through Customer Support call.
  • In the email or WhatsApp do share the order number, image of the invoice, 1 outer box image, 2 clear images of the damaged product, and damaged product video.
  • We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
  • Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.

In case of Missing product

  • KERINCARE needs to be notified of missing products within 1 to 3 days from the delivery date via email to customercare@trubeauty.in
  • In the email share the order number, image of the invoice.
  • We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product
  • Email will be responded to within 24hrs and full assistance will be provided thereafter. 

In case of spoiled product

  • KERINCARE needs to be notified of spoilage of the product within 1 days from the delivery date via email to customercare@trubeauty.in
  • In the email, order number, date of packaging, clear images or video of the product to be shared 
  • We will be unable to accept returns due to variance in Product, colour, or aroma.
  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too
  • We will work with you on providing an amicable solution. 
  • Product will be replaced after due investigation and diligence and we assure a fair outcome at all times. 
  • Email will be responded to within 24hrs, and full assistance will be provided thereafter. 
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